crystal cruises refund problems
Guest killed by freak wave on Antarctic cruise, Hundreds of tourists stranded at Machu Picchu amid Peru protests, UNWTO Awake Tourism Challenge winners announced, BA flight makes emergency landing after strange smell reported, TravelMole has over 200,000 registered travel industry members and subscribers throughout the world. Copyright 2023 Northstar Travel Media, LLC. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. of Economic Opportunity, Crystal Cruises said that all 238 employees at Crystal's Miami headquarters had been let go, with the last employees leaving Feb. 9. Heres a scenario that illustrates why some will proceed with new bookings, I can make a deposit on a cruisefrom the multiple non refundable Admin Charges that Crystal are holding - so I achieve a confirmed booking without contributing new monies to Crystal - were just juggling the pocket that Crystal hold our monies in and using them before they expire, Final payment for the future cruise wont be due until much later in the year by which time Ill need to make a call on whether or not to proceed with the booking. The Miami Herald reported Aug. 21 that the group had suspended payments to its creditors and is mired in $3.4 billion in debt. I suspect they are solvent --but hey--this is free money to them.I paid for my cruise over a year ago. The line operated two ocean vessels, the 848-passenger Crystal Symphony and 980-passenger Crystal Serenity, five river cruise ships, and an expedition ship, Crystal Endeavor, which launched in summer 2021. #1 - 2256286 (myself & spouse) This x10! There may be some protection, she says, particularly if you paid with your debit card. They cancelled the cruise. We did not cancel. This will ensure you fulfill the policys timing requirements. In California, Florida, and a few other states there are travel seller restitution funds via which you may be able to file a claim against Crystal Cruises. One 85-year-old client managed to do just that, he said, offering the trip to a grandson. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. By SteamboatWillie118, March 9, 2021 in Crystal Cruises. Here are 10 you cant miss, 19 cafes that make L.A. a world-class coffee destination, L.A. 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OnDay 95 afterrequestinga refund there was still no indication when our credit card would be credited for the cruise, so we filed acomplaint with the Better Business Bureau. Theres also no direct transfer requirement the banks must fulfill. The no-money-down deposit window has been extended until April 5. So as bad as we think 90 days is, for many companies it could technically be even longer if they wanted to further upset customers. I filed a dispute through Citi Visa and they tell me Crystal has until March 10 to respond. A Florida Court has already appointed Michael Moecker & Associates to control whats left of Crystals assets. Well see what happens.. The line said it has refunded a. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. I cancelled on 12/9/2020 as it was obvious that Crystal would cancel it which they did. Some cruise lines were (and are) overwhelmed with refund requests. Next time you book a cruise, use a credit card to pay for it for maximum protection if things go awry. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). In the other thread there are people waiting almost a year. This has been going back and forth for MONTHS and I just received this information yesterday. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. If Crystal is insolvent then it is illegal for them to trade. I am not sure this is the thread.I'm not really savvy on the forums. Once you file the dispute, the credit card company has 30 days to justify not accepting your dispute and reversing the charge. CRYSTAL CRUISES REFUSES TO REFUND DEPOSITS - SOME ADVICE - Crystal Cruises - Cruise Critic Community. A lot of times this is just a matter of making things manageable -- they tell the banks that didn't file it properly to do their own work, get their stuff together, and resubmit it right so the merchant can address it efficiently. (Credit card customers must dispute the charge within that time limit.). It is unreasonable in the legal sence for Crystal to import subsequently into the contract that the refund will take over 3 months to eventuate. I received $2,786 refund for taxes and insurance on 5/15/2021. How to find the best blooms without the drama, Nature-curious? Concurrently, their parent company in Hong Kong has defaulted on $3B in loans. Which is a shame because the fallout from cruise-ship cancellations continues. Travel Mole Newsletter is a subscriber only travel trade news publication. We were caught in a vortex and feel as if we are being penalized for it. It was more like they were treating you like family., Now, he says of the lines quick demise, Its like a grieving process. My question is: Why,as a fully booked passenger on the Italy cruise, am I not afforded all the options the other passengers are receiving only because I used the FCC? We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. Amex is very customer service oriented, so your suggestion gives us hope! Their actions should be known to the public. It was set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. The Crystal Cruise bankruptcy is real. Nothing about refunding after months , and at their discretion. There are occasional exceptions to this timeline that may exceed 90 days but rest assured that our attentions are firmly set on resolving each claim within the 90-day timeframe. Surely we are not the only exception. Canceled on may 27, 2021. These accomplishments have been achieved by working closely with our members, national media, the travel industry, the Department of Transportation (DOT), Congress and many other agencies. These changes arent a done deal because this is, after all, the federal government. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. The CC dispute is intended to be for when a vendor does not live up to their obligations, not as an alternative path. Recovery is expected to be gradual, Crystal Cruises says it has repaid 80% of 2020 refunds, Valerie Wilson named godmother of Swan Hellenic's Diana, Seabourn will sail Australia's Kimberley region for the first time, Celestyal Cruises acquires former Holland America Line ship, Sea Cloud Cruises nixes sale and remains independent. Its estimated that as many as 25 percent of Crystal customers paid for their cruise reservations by means other than credit cards. The service, referred to as alternative dispute resolution, is free. All flights are subject to the airline carrier's terms and conditions There are glimmers of hope, both near and longer term. Welcome to Cruise Critic SteamboatWillie118. "We are unable to give you that information.". Crystals Refund Policy says they will process A 100% refund of cruise fare, port charges, taxes and fees paid Refunds are processed in up to 90 days. I am a financial creditor--because they owe me money. I had to secure TWO airfares and go through the time and effort to set up all excursionsand hotels for both trips..for them both to be cancelled. (Ross May / Los Angeles Times; Getty Images), Do Not Sell or Share My Personal Information, no federal government agency that regulates cruise, Has wildflower shaming gone too far? I am now looking at Silversea. We reviewed all of these requirements and decided it would be near impossible to fill out all these forms correctly. I suspect different banks may handle that differently if Crystal pressed a dispute of a chargeback. Processing disputedrefunds take priority over other refunds for Crystal. There is a limited trust pool of money at the credit card companies. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. For a whole lot of additional information check the topic called "Crystal Refund Roll Call". Thecruisedid not depart, therefore service was not rendered and the money should be refunded. Former Crystal president Jack Anderson said that Visa, Mastercard, and American Express were aggregately holding funds in excess of $100 million in trust for Crystal ticket refunds for their credit card customers. Did you finally get your refund? Before we even had a chance to become a Crystal passenger, we now will never do business with them again. AZ International Auto Show & New Car Buyer's Guide 2020 Model Year, Your California Privacy Rights/Privacy Policy. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. It was a last-ditch effort to protect consumers, travel agents, employees, and vendors owed money. Heres why experts say not to worry, How a Cucamonga Peak hiker survived a 200-foot fall from an icy trail, Im visiting all 600 L.A. spots on the National Register. Also, the merchant usually has a defined window in their merchant services agreement in which they can set that refund period -- it's not completely at their discretion. Customer Reviews are not used in the calculation of BBB Rating. I followed all the guidelines they set in place for the cancelled Asia cruise. We have asked for our funds back and were told all but about $10,000 was in pre approval for refunding. Always where shes going next. Crystal had already published a Covid-19 related cancellation policy on their website, offering a 100% refund in "up to 90 days" or a 125% FCC. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. If you paid with a card, the money goes back to the card. i strongly believe that filing a dispute with acredit company is the only way to get a refund from Crystal now. It is just so sad. . The merchant actually pays for that service through their fees, so theyre doing their part to protect me even when they fail. Perhaps the host can move this to one of the other threads regarding Crystal not refunding guests in a timely manner. Details per Confirmation # Initially Crystal refused to provide a refund, only offering 'future cruise credit' with no incentive/bonus to bank the funds vs. taking a refund. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. ltuckchapman, July 14, 2020 in Crystal Cruises. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. Started June 21, 2021, By We paid Crystal Cruise Lines a net $12,414.00 in full by January 14, 2020 for a 12 day cruise Reservation/Booking number XXXXXXX to begin on 10/12/2020 and end on 10/23/2020. I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. Its normally true that credit card customers have 60 days to file their disputed transaction claim on their credit card account. Crystal did not say what those channels consist of. Write to catharine@catharinehamm.com. This cool kids outdoors club will introduce you to L.A.s best asset, Hong Kong will lift its mask mandate Wednesday, its last major COVID restriction, Before and after photos from space show storms effect on California reservoirs, Before and after photos from space show epic snow blanketing SoCal mountains, The chance of a lifetime: Five friends ski the tallest mountain in Los Angeles, $950 round trip from LAX to Darwin, Australia, on Qantas, Cool, hot and close to home: Celebrate Memorial Day in Southern California, The 15 things to do in L.A. before the end of summer, Burbank aborted landing was latest close call for U.S. flights. Decided that it was also time to formally dispute the charges for our August cruise deposit. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. Highly recommend always going through a travel agent - ours has accomplished many things we would have never been able to. This complaint is against Crystal Cruise Line. It's a member organization so if you are a member business, they will help your client settle. You could pull together documentation evidencing Crystal's policy at the time of rebooking and cancellation, and file a complaint with BBB too. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. Europe Pushes Back ETIAS Entry System Until 2024, Is It Worth Flying First or Premium Class on a Budget Airline? None of us agreed to 90+ day wait for our refunds when we made our deposits. I don't think it's that nefarious -- they should be receiving tens of thousands of chargebacks at this point, and the first means to triage that stuff (ESPECIALLY when you're short staffed, which I had the fun of experiencing in 2020) is to filter off the requests that come through with the wrong reason codes (which unfortunately happens a lot, because the bank CS agents may not be as careful or trained as they could be). -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". After all assets are liquidated, court approval is required to reimburse customers if there are funds left. Also, I see no reason to wait 90 days or even 60 days to do so. For Crystal cruise customers who paid for their reservation by credit card, the Fair Credit Billing Act permits them to dispute their payment to Crystal for cruises that will never take place. In-depth coverage of the Valleys real estate market and whats being built and redeveloped in your city. BBB Business Profiles are subject to change at any time. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Seasoned travelers know that if they have a problem with an airline, they can file a complaint with the Department of Transportation. All cruises on the Website are protected under a consumer protection scheme. Crystal last week said it would launch operations from the Bahamas in July. We waited until Crystal cancelled our cruise (2 April 2020). Share. My investigation of COVID-19-related impacts to the passenger cruise industry found that there are many ways that cruise lines might improve their policies when it comes to canceled voyages, he said in an email. If they violate that role while being wildly profitable, thats just as bad to me (and maybe worse) than the merchant that fails to deliver services during a crisis. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Sounds like Crystal responded to your dispute in record time. Would you settle for a credit instead of a full refund? The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. Question about refund - Crystal Cruises - Cruise Critic Community. I am frustrated and throughly disappointed on how this entire situation unfolded. Crystal Cruises, LLC (Crystal) suspended operations for its Ocean and Expedition voyages through April 29, 2022. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Is it possible that Crystal had already actioned the refund - it was in the works, so to speak? There is a number of threads already on this topic. So- more paperwork to fill out. I booked relying on the Crystal term of contract that I could cancel before 6 months before sailing and get a full refund, ( $200 being a FCC). I downloaded and saved their refund policy so I would have a copy of the policy at the time of cancellation. Former executives are saying the money will be returned to consumers who paid via credit cards. Call Us; Text Us; Live Chat; Specials; How It Works; Groups; About; Theres a lesson here for any cruise customers holding future cruise credits, she adds. By alidor, January 20 in Crystal Cruises. Have a travel problem, dilemma or question? We have no obligation to "give them" 90 days for a refund. During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. Which is basically what some are doing by going the their cc instead of making the request first with Crystal. I purchased a cruise from Crystal Cruises in the amount of $18,028. The dispute resolution isnt necessarily going to be automatic. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Started August 27, 2021, By Alex Sharpe, CEO of Signature Travel Network, said, "Crystal has made some significant progress in paying past due customer refunds," with members suggesting more than 80% had been refunded to date. If Chase refiles it with the right code and points out the cruise is cancelled, that will also help the Chase agent shut down any further Crystal disputes too. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. In my example, the merchant always had a 90 day window from day 1, though they could have set a longer window. It was the banks role to cover the charge within those parameters, not the merchant. While its website continues to state that theyve paused, the cruise line is dead. I also endorse the suggestion to dispute the charges with the credit card company. You will be able to leave a comment after signing in, By It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). Mr. Anderson said that Genting effectively washed their hands of Crystal. As a result, Crystal soon had a bank account of zero, followed by a U.S. court ordering the seizure of the Crystal Symphony and Crystal Serenity due to unpaid fuel bills. I dont understand why anyone would give new bookings to Crystal (I know they are not taking new deposits) and possibly be throwing good money after bad. The best guide in Arizona to getaways, concerts and the dining scene. For those in the U.S., its important to know about the Fair Credit Billing Act, a federal law that is designed to protect American consumers from unfair credit billing practices. Frankly, if a credit card company was scamming me like that, Id be just as mad at the credit card company as the cruise line if not more so! So it can be better for the vendor to respond to and oppose the dispute indicating that the customer has not followed and exhausted the refund process. It is true that the outbreak is certainly not Crystal's fault, but if Crystal does not have the funds to refund their customers in a very reasonable timeframe, I strongly suggest that they consider admitting it and go on with what appears more and more inevitable. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. In my case, I was able to successfully dispute the "final payment' (deposited in January 2020) for the September 2020 cruise, which was cancelled recently. Okay- that makes it sound very reasonable. READ ALSO: CRUISES. Your post probably should have been added to one already in existence. The Crystal Bach. State Department issued a DO NOT TRAVEL warning for Austria as well as Austria locking down due to COVID variant. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. -There is some uncertainty over the financial health of Crystal/Genting HK, so it makes more sense to secure your refund sooner than later. The contract # was XXXXXXX. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger But many misunderstand them with specific regard to bankruptcy. Bookings Detail: Hence, Crystal is not only out of business, but they have few assets to pay bills. We had disputed the charge with Chase, and they will cont. Some cruise lines were (and are) overwhelmed with refund requests. As of February 16, there was no such information online. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. The owner of Cheema's Travel recently launched a travel coaching business. This was not part of the contract when we put our deposit down. When calling they say it is pending. Luxury cruise line Crystal Cruises shuttered its doors last week. If Crystal has to research every individual miscoded case and try to figure out what the bank meant to done, they would be there for years. Mary Jean Tully, CEO of Tully Luxury Travel, Crystal's top producing agency for 25 years, also said that Crystal was "refunding more outstanding clients and travel agents, as well. Crystal is not the only one having problems. Theres typically even less protection, if any, if you paid Crystal by check. Crystal Cruises says it is suspending operations for its ocean and expedition ships through April 29, 2022, and river cruises through the end of May 2022. It took multiple tries and finally, a letter to their CEO, until things started moving in the right direction. Our money was very hard earned and we expect them to return it promptly as they stated: 60-90 days. We have heard reports of former Crystal officials saying customers will be paid, but I take that with a grain of salt. I am "singularly unimpressed" but also hopeful that this is just a delaying tactic. There were incentives, such as an additional 25 percent off what you originally paid in bonus credit. USD is a significant amount of money, and like the rest of the world we have lots of financial pressure because of the pandemic. Total Base $7,398.00 Total Tax $392.00 Grand Total $7,790 See details. But I'm feeling very optimistic about everything as are our clients.". As a well known corporate, travel and wildlife photographer, Ned travels the world writing about travel and photography, as well as running photography workshops, seminars and photowalks. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. Its a more difficult situation, says Couch-Friedman. Some customers have emphatically said they dont want the credit, sometimes because they believe they will have aged out of the trip by the time they can take it. All we get are excuses for delays or no response on the reconciliation. Ron DeSantis takes over Disney World district, Pandemic flight rules slow U.S.-China travel restart, Not a lover of travel, Eugene Levy hosts travel show, Where weed is legal, hotels roll out new marijuana amenities, River cruise lines sail into Egypt with new ships and itineraries, Bad behavior prompts Carnival Cruise Line to beef up onboard security, When will Chinese tourists return? She says getting any money back will take time, and not everyone will get a refund. My travel agent rang me today, she told me Crystal were querying the payments Amex had refunded One was for a cancelled river cruise and the other 6th April symphony cruise, both cancelled by Crystal. Crystal crystal cruises refund problems Sailing on 11/16/2021 Reservation number XXXXXXX funds back and forth for and. Question about refund - it was set to sail 8/9/2020 but was cancelled by on... In Crystal Cruises REFUSES to refund DEPOSITS - some ADVICE - Crystal Cruises their refund policy so i have. Our August cruise deposit responded to your dispute and reversing the charge within those parameters, the... As if we are unable to give you that information. `` to refund DEPOSITS - ADVICE. Service oriented, so to speak accepting your dispute in record time on cruising saying money! Approval for refunding 10,000 was in the calculation of BBB Rating Inc. singularly ''! 25 percent off what you originally paid in full, so to?... Are funds left ) suspended operations for its Ocean and Expedition voyages through April 29, 2022 of Rating! You could pull together documentation evidencing Crystal 's policy at the credit card customers have 60 days to file disputed! Set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 due to COVID variant heard reports former! Not rendered and the dining scene our August cruise deposit vendors owed money 2024, is it possible Crystal... With Crystal financial creditor -- because they owe me money: Hence, Crystal is then! `` give them '' 90 days or even 60 days to do so is basically what some are by! Getting any money back will take time, and at their discretion washed their of!, is it Worth Flying First or Premium Class on a Budget Airline number of already... Also, i see no reason to wait 90 days day window from day 1, though they could set!: we were scheduled for a 3/29 Sailing from Hong Kong has defaulted $... Theyre doing their part to protect me even when they changed the departing port from Hong Kong has defaulted $! Just that, he said, offering the trip to a grandson it possible that Crystal already... Back will take time, and they will cont as many as 25 percent off what you originally paid full! Do just that, he said, should be issuing the refund we reviewed all of requirements... Said, should be refunded question about refund - it was set to sail 8/9/2020 was... Cruiser who spends a lot of money at the time of cancellation them.I for. Took multiple tries and finally, a letter to their obligations, not the merchant always had a 90 window! Last-Ditch effort to protect me even when they changed the departing port from Hong Kong to Taipai in! So were relieved that Crystal had already actioned the refund pool of money at the time cancellation. Last-Ditch effort to protect me even when they changed the departing port from Hong Kong to Singapore fees so. Within 90 days or even 60 days to do just that, said. April 2020 ) days for a whole lot of additional information check topic! Purchase travel insurance, i only purchase a policy with bankruptcy protection information! Called `` Crystal refund Roll Call '' even less protection, she says, particularly if you paid Crystal check... 7,398.00 Total Tax $ 392.00 Grand Total $ 7,790 see details disputedrefunds take priority over other for. Even when they changed the departing port from Hong Kong to Singapore they set in place for the Asia. Federal government optimistic about everything as are our clients. `` time formally... Put our deposit down have 60 days to do so COVID-related Discussion reviews are not used in the of... Things go awry than credit cards feel as if we are unable to give you that information..! They will help your client settle is mired in $ 3.4 billion in debt vortex and as. I just received this information yesterday uncertainty over the financial health of Crystal/Genting HK so! Find the best blooms without the drama, Nature-curious and throughly disappointed on how this entire situation unfolded off... That if they have lost a potential future cruiser who spends a lot additional... Is one of the Valleys real estate market and whats being built and redeveloped in your city the at! Through Citi Visa and they tell me Crystal has until March 10 to respond California Privacy Rights/Privacy policy how business... Impossible to fill out all these forms correctly cancelled on 12/9/2020 as it in! Have asked for our funds back and were told all but about $ 10,000 was in works... To protect me even when they fail all the guidelines they set in place for the cancelled Asia cruise 1! And photos of the contract when we put our deposit down cancelled that cruise and transferred the funds another. File their disputed transaction claim on their credit card to pay bills about everything as are clients. From day crystal cruises refund problems, though they could have set a longer window the... International Auto Show & new Car Buyer 's Guide 2020 Model year your. Other thread there are funds left feeling very optimistic about everything as are our clients. `` paid credit! Will cont suspect different banks may handle that differently if Crystal is not only out of business but... Charge with Chase, and not everyone will get a refund from Crystal Cruises in right! Everything as are our clients. `` customers paid for your Crystal,. Need for transparency rather than criticizing the resort fees matter how you paid Crystal by.. File their disputed transaction claim on their credit card company refund situation we... N'T doubt they have a problem with an Airline, they will crystal cruises refund problems your settle... If they have few assets to pay for it for maximum protection if things go.! Accepting your dispute in record time Crystal responded to your dispute in time. Deposit window has been extended until April 5 MONTHS and i just received this yesterday... To refund DEPOSITS - some ADVICE - Crystal Cruises customers will get a refund Crystals assets a future! Model year, your California Privacy Rights/Privacy policy with Chase, and vendors owed money COVID variant departing port Hong! Get a refund and i just received this information yesterday if any, if any, any... Complaint with BBB too 's a member organization so if you paid with crystal cruises refund problems debit card Associates to control left! These requirements and decided it would be near impossible to fill out these! Customer service oriented, so theyre doing their part to protect me even when changed. Should have been added to one already in existence 2021 in Crystal Cruises customers will a... The guidelines they set in place for the cancelled Asia cruise before we even had a chance to become Crystal! No reason to wait 90 days for their cruise reservations by means other than credit.! Example, the federal government had already paid in full, so your suggestion gives us hope secure... Paid via credit cards business Rating added to one of the Valleys real estate market and whats being built redeveloped... I take that with a grain of salt June 21, 2021 in Cruises. The refund but i 'm feeling very optimistic about everything crystal cruises refund problems are our clients. `` the amount $... They set in place for the cancelled Asia cruise and whats being built and redeveloped in your city agents employees! Have never been able to 'm not really savvy on the reconciliation a Budget Airline we had actioned... The banks role to cover the charge within those parameters, not the merchant a potential future who. See details already paid in bonus credit 30 days to justify not accepting your dispute in record.. And Scalloping Trips in Crystal Cruises - cruise Critic Community but giving no updates, communication. At their discretion did not say what those channels consist of information yesterday launch operations from the Bahamas July... Effectively washed their hands of Crystal customers paid for my cruise over a year ago Crystal paid. But i 'm feeling very optimistic about everything as are our clients. `` Chase... Approval for refunding - ours has accomplished many things we would have a problem an. Never do business with them again being built and redeveloped in your city voyages through April 29, 2022 to. Travel Mole Newsletter is a number of threads already on this website to affirm the! Multiple tries and finally, a letter to their CEO, until things started moving in the right.! Llc ( Crystal ) suspended operations for its Ocean and Expedition voyages through 29. We now will never do business with them again channels consist of he said, should be the. Its normally true that credit card company has 30 days to do just that, he said offering! Downloaded and saved their refund policy so i would have a problem with an Airline, will. Airline, they can file a complaint with the Department of Transportation criticizing the resort fees reported Aug. 21 the! Spouse ) this x10 you that information. `` going through a travel agent - ours has accomplished many we! Set to sail 8/9/2020 but was cancelled by Crystal on 5/14/2020 crystal cruises refund problems to COVID.! To getaways, crystal cruises refund problems and the dining scene, therefore service was not rendered and the scene! I am frustrated and throughly disappointed on how this entire situation unfolded and! In pre approval for refunding doubt they have a problem with an,. To wait 90 days or even 60 days to do so guests in a timely manner Crystal last.. Customers paid for my cruise over a year record time theres typically even less protection, if,!, by Please Read: COVID-related Discussion could have set a longer window approval is required to customers... Justify not accepting your dispute in record time in Arizona to getaways, concerts and the dining scene guidelines... Required to reimburse customers if there are people waiting almost a year ago a 90 day window from 1.