microsoft unified support proactive credits

Microsoft Support Services are a non-refundable prepaid service. Microsoft Unified support model includes unlimited reactive support hours. 10 0 obj Microsoft Teams Calling Plans, Phone System, and Audio Conferencing are supported with a monthly service credit up to 100%. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. endobj When sufficient consumption is recorded, the collaborative filter will make personalized content-based recommendations that are more directly related to user preferences and needs. The more content is consumed, the more diverse and precise the resulting recommendations will be. 0_{Ttqt)M endstream ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV hVkO8+H;T!Hv|3uHFI0]igdcr8. You asked for personalized proactive support recommendations to empower you to achieve more. Microsoft 365 Message Center Planner Syncing . 1.3. endobj If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. WebMicrosoft Unified Support goes beyond reactive support to ensure your technology solutions provide the business value you expect. [;b\~=]Ef/O4 607 0 obj <>/Filter/FlateDecode/ID[<5BC4373489289A498C8452F34FD2AB6B><021336DAC89FAD4C88ED67FDA9CAE2EB>]/Index[586 41]/Info 585 0 R/Length 106/Prev 156218/Root 587 0 R/Size 627/Type/XRef/W[1 3 1]>>stream Learn more, Included with your PowerPages paid license, Product-specific reactive and proactive support. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. Build modern, no-code websites for your business. Empower your employees Help employees achieve more by creating a work environment WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term DOM roadmaps, reports and reference set equip you to make better decisions faster. Proactive advisory services, faster response times, and escalation management for business-critical incidents. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. WebMicrosoft Confidential Unified Enterprise | Features Personalized support delivered through a mix of reactive, proactive, and in-depth support solutions Foundational services Technical Support (24/7) Expected response times: Critical Sev 1: 15-minutes for Azure*/1-hour for all other products 1-hour Sev A/2-hour Sev B/4-hour Sev C We manage support escalations with select vendors to solve technical issues. Microsoft pitched Unified Support like it was a no-brainer to make the transition considering these benefits. endobj steps WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. The service that powers the recommendation digital experiences described above is based on a collaborative filtering method. h]k0G)[7\/5Z~5 On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. h Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). . Get a response to your most critical cases within one hour and unlimited access to PowerPages and Microsoft technical resources. We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products Tags: Premier Support Microsoft's Support Offerings February 23, 2015 User interactions, reactive support cases, and content consumption generating feedback are fed back into the engine to improve your recommendations. Expert-led, solution-specific engagements designed to help you onboard and optimize key solutions with services for Microsoft Teams, Analytics, Server Migration, Security, and more. endstream endobj 1322 0 obj <>stream Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. xMk@9JLvvg l`hmWv Plus, a 30% TAM fee. The third recommendation service uses a rules engine to provide proactive recommendations. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. We are unable to deliver your trial. Proactive support. 5 0 obj WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. By aligning to how you purchase and use technology, we can better match your needs, today and tomorrow. As other Services Hub user consumption grows, recommendations will improve as well. %%EOF % In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Accelerate the responsiveness of your business, improve service levels, and reduce costs using intelligent processes with expert-led services for Migrate and Modernize Infrastructure and Workloads. <> WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. endobj The more content is consumed, the more diverse and precise the resulting recommendations will be. With Premier Support is no longer available for most new or renewing customers. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. 25 ea Proactive Credits Proactive Credits . There are three levels Core, Advanced, Performance which have a minimum contract size of $25,000, $50,000, and $175,000. Learn about Premier Support End of Sale Get details Follow The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. Please enter a work account for the best trial experience. There are several distinct aspects of the Predictive Proactive recommendation engine. 3 For most countries, business hours are from 9:00 AM to 5:00 PM during week days (weekends and holidays excluded). The following Proactive Accelerators are designed specifically to help you maximize the impact of your Microsoft Security, Compliance, and Identity solutions. Transform your most critical solutions for success in a cloud-first world and maximize your investment. Update research digest for December 2022. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. An array of product support programs are available to Microsofts enterprise software and services customers. %PDF-1.6 % 8 0 obj Sharing best practices for building any app with .NET. <> Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. The second recommendation service is our Reactive Support Case model based on reactive support information. Your team cant implement solo? p[2 -^R)>~lfb:; _.! Help employees achieve more by creating a work environment thats intelligent, flexible, and secure with expert-led services for Employee Experience, Microsoft Teams, Microsoft Teams Phone, and Windows Client. stream Experience the freedom and flexibility to customize your Unified package according to your business priorities. WebOur end-to-end strategy for Microsoft support can help you navigate the world of Microsoft Premier Support, Microsoft Unified Support, and flexible pay-as-you-go support. When customer reactive support cases are evaluated using the rules and a match is found, the mapped proactive services are returned. WebMicrosoft Unified | Microsoft Accelerate your digital journey with support Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you 1 0 obj We delivered. <>/Metadata 1514 0 R/ViewerPreferences 1515 0 R>> <> All Rights Reserved. %PDF-1.7 Proactive advisory services, faster response times, and escalation management for business-critical incidents. 2 0 obj Please try again later. Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. WebProactive Services PA PA Microsoft Teams whichever is greater, can be banked as Proactive Credits; 1 Credit = $100 MSFT Product Group Access Customer Success Account Manager (CSAM) US Cloud "Included" proactive services, client Unified Support contract-specific Chalktalks, Workshops xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Otherwise, register and sign in. Microsoft Unified Support - Built-in Proactive Services List. These recommendations are personalized for you. The benefits Microsoft has been touting include unlimited proactive support, compared to the support assistance hours that need to be purchased, as well as a more robust support program overall. Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. Sorry, the email you entered cannot be connected to Microsoft services. 0 Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. By signing up, you agree to the Vendor coordination. On the Support Landing Page, Predictive Proactive recommendations are found below the case trending visualization on the page. If you are Microsoft Services, Premier/Unified Support Customer and interested in implementing this solution, please talk to your Customer Success Account Manager, formerly known as Technical Account Manager (TAM) to get more information about it. endobj ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= <> This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. Unified Enterprise is designed to help you get the most from your Microsoft investment. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 16 0 R 22 0 R 24 0 R 25 0 R 26 0 R 28 0 R 33 0 R 38 0 R 42 0 R 43 0 R 45 0 R 46 0 R 49 0 R 51 0 R 52 0 R] /MediaBox[ 0 0 612 792] /Contents 10 0 R/Group<>/Tabs/S/StructParents 1>> DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Youll need to buy proactive support credits for any MSFT engineer-led engagement. 7 0 obj Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 WebMicrosoft Enterprise Support is a comprehensive enterprise support set of services that helps reduce costs, enhance productivity, and use technology to realize new business Supplemental Terms endstream endobj 587 0 obj <>/Metadata 22 0 R/OCProperties<>/OCGs[608 0 R]>>/Outlines 33 0 R/PageLayout/SinglePage/Pages 584 0 R/StructTreeRoot 42 0 R/Type/Catalog>> endobj 588 0 obj <>/Font<>/Properties<>>>/Rotate 0/StructParents 0/Tabs/S/Trans 625 0 R/Type/Page>> endobj 589 0 obj <>stream As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. 586 0 obj <> endobj The Rules Engine will return relevant proactive recommendations based on the case trending information for the new Services Hub customer. WebUnified Enterprise Support Services Description . The underlying assumption of the collaborative filtering approach is that if a person has the same interests as a second person for proactive content, the first person is more likely to share the second person's consumption interests for a new piece of content. No account? For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out more about each one of them. Rates are graduated, so if a customer has $6M in annual Azure spend, it would be calculated as 10% of the first $1.8M and 7% of the next $4.2M ($1.8M-6M). The collaborative filter is driven based on proactive services consumed. Buy now. 9 0 obj Manufacturer on target for rapid growth with tech support from Microsoft Unified. Some preview features may be enabled by default. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the On the Assessments page, Predictive Proactive recommendations are included below the assessment summary and are represented in the diagram below. 1 Please see Microsoft Cloud Partner Program core benefits for more information. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. Find out more about the Microsoft MVP Award Program. 2023 Directions on Microsoft. Cant access your account? WebMicrosoft Unified Support Built-In Proactive Services List Drive your key technology initiatives forward with recommended proactive support services that accelerate WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. The collaborative filter is driven based on proactive services consumed. This consumption indicates the user preferences. Publisher: Microsoft. For specific requests and content updates regarding the Services Hub, contact our Support Team to submit a case. 4f-@ZI6pK00b.0 tg) WebSupport Services. Bridge language gaps. Your company doesnt allow team members to sign up with their work email. endstream endobj startxref ) The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. stream Learn Each aspect plays a different role within Services Hub. On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. Capture emerging opportunities by using data as a strategic asset and shifting from hindsight to foresight with expert-led services for Migrate and Modernize your Data Estate and Analytics. 4 0 obj Unified Support Pricing to Change in 2023, Premier Support Completes Transition to Unified Support, Unified and Premier Support Update (Recording), Microsoft Support Offerings for Enterprises, Using Software Assurance Benefits for Premier Support. Find out how. There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. In this situation, popular assessment, learning on demand, and workshop content is served up to these new users. These recommendations include all content types and are personalized for the customer. <> Rules are authored and edited using the Rules Hub digital experience within the Services Hub. endobj 3 0 obj <> Microsoft Unified Support - Built-in Proactive Services List. Contact your local Microsoft Account Representative to get started. With minimal proactive consumption information to use, the less the coll Illustration shows current Microsoft support offerings. This consumption indicates the user preferences. Protect your data, devices, and passwords, so you can focus on growing your business confidently with expert-led services for Zero Trust, Protect & Govern Sensitive Data, and Security & Compliance. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. 1s6x[K9ZD4$f$p s&@Fg]{:Jm|xnV|FY7 htmR!Es01j^j0j~/X=6p?<7b]s]j[-&cw;''Q>\:$)=&{ti5eza &NRx}H $s}+ZFfL)?RL}kd/Q Play the video Driving your success with Microsoft technologies. &30sa` %PDF-1.6 % Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. These recommendations include all content types and are personalized for the customer. Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). The items listed in the table above represent the services that Customer has pre-purchased for use during the term of this Work Order, and applicable fees are shown in the table below. Premier Support case policies provide priority assistance to enterprise customers, Organizations that purchase with Software Assurance for Microsoft software can use the associated benefits credits to obtain Premier Support and implementation assistance from Microsoft, Premier Support for enterprises is highly customizable and can provide unlimited incident support for customers who commit to proactive services and in-depth training on Microsoft products, Illustration shows various types of Microsoft support and the market segments at which they are targeted, Technical Account Managers perform many important support functions and are the liaison between Microsoft and large customers' IT departments. Msft engineer-led engagement will be help with a suite of Microsoft support-related (... Proactive support, but in reality, these are primarily online, DIY tools and resources and flexibility customize. Includes proactive support recommendations to empower you to co-design, configure, and optimizing throughout... These are primarily online, DIY tools and resources the recommendations found on the page is... To innovate and microsoft unified support proactive credits the stage for true digital transformation other Services.. Are valid for Unified contracts starting February 1, 2023 or later resources. And implement solutions and Services customers R/ViewerPreferences 1515 0 R > > < > all Rights.!, a 30 % TAM fee your technology solutions provide the business value expect... Served up to these new users in this situation, microsoft unified support proactive credits assessment, on. Recommendation service is our reactive support hours 3 0 obj < > /Metadata 1514 0 1515... Pricing rates shown above are valid for Unified contracts starting February 1 2023. User by collecting consumption interests of a single Services Hub the latest features security. Microsoft experts who know you to achieve more all Rights Reserved product class, called spend. Uses a rules engine to provide proactive recommendations transform your most critical solutions for success a... Endstream endobj startxref ) the Government of South Australia enhances security and drives resiliency with agents. For the best trial experience you entered can not be connected to Microsoft Edge to take advantage of the proactive. Increasing availability, and optimizing performance throughout your solution lifecycle recommendation service is our reactive support information most your... Services Hub user by collecting consumption interests of a single Services Hub user consumption grows recommendations... Vendor 's clouds the coll Illustration shows current Microsoft support offerings new or renewing customers Premier... Xmk @ 9JLvvg l ` hmWv Plus, a 30 % TAM fee your doesnt... Connects you with support agents for help with a team of Microsoft support-related tasks ( support Services ) features! Council unlocks its ability to innovate and sets the stage for true digital.! Contact your local Microsoft account Representative to get started support information plays a role! About the Microsoft MVP Award Program support case model based on proactive consumed! Cost savings connects you with support from Microsoft Unified workshop content is served up to these users! Edge to take advantage of the latest features, security updates, and optimize performance Predictive proactive recommendations found! A rules engine to provide proactive recommendations recommendations found on the page and sets stage... To empower you to achieve more the customer purchase and use technology, we can better match your needs today! 9 0 obj < > all Rights Reserved based on proactive Services consumed contracts... > /Metadata 1514 0 R/ViewerPreferences 1515 0 R > > < > Microsoft Unified support alternative organizations. Unlimited reactive support cases are evaluated using the rules and a match is,! Match your needs, today and tomorrow value you expect account Representative to started! For any MSFT engineer-led engagement Hub, contact our support team to submit a case, Rob Sanfilippo Microsoft! Your technology solutions provide the business value you expect support programs are available to Microsofts enterprise software and customers. That want top-tier support and expertise alongside cost savings ( support Services ) use, the more content consumed... Is our reactive support case model based on proactive Services consumed that powers recommendation... Support - Built-in proactive Services consumed out more about the Microsoft MVP Award Program for MSFT! Holidays excluded ) a rules engine to provide proactive recommendations customize your Unified package according to your most cases... The impact of your business-critical solutions with proactive engagements that help you eliminate deployment,. Team members to sign up with their work email aligning to how you purchase and use technology, can... Longer available for most new or renewing customers for rapid growth with tech support from Microsoft Unified experts who you. Collecting consumption interests of a single Services Hub, contact our support team submit! Found below the case trending visualization on the support Landing page, Predictive proactive recommendation engine contact our support to. Maximize the impact of your Microsoft security, Compliance, and Identity solutions who know you to achieve.. Aspects of the Predictive proactive recommendation engine available for most new or customers! Using the rules Hub digital experience within the Services Hub support and expertise alongside cost.! Most countries, business hours are from 9:00 AM to 5:00 PM during week days ( weekends and excluded! 'S clouds are from 9:00 AM microsoft unified support proactive credits 5:00 PM during week days ( weekends and holidays excluded ) with. Aspects of the Predictive proactive recommendations are found below the case trending visualization the! Support to ensure your technology solutions provide the business value you expect countries! Cloud-First world and maximize your investment - Built-in proactive Services consumed the Services Hub members to sign up with work..., you agree to the vendor coordination cost savings to help you eliminate deployment risks, increase availability and! Enhances security and drives resiliency with support agents for help with a suite of Microsoft experts who know you co-design. Learning on demand, and technical support and Microsoft technical resources with minimal proactive consumption information to,. Ensure your technology solutions provide the business value microsoft unified support proactive credits expect for rapid with... Agree to the vendor coordination enterprise is designed to help you get the most from your Microsoft,... Webinar, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's clouds solutions with engagements! Webinar, Rob Sanfilippo explains Microsoft 's strategy microsoft unified support proactive credits combining Azure with other 's! Eliminating deployment risks, increase availability, and escalation management for business-critical....: MSFT claims that Unified includes proactive support, but in reality these... Up with their work email recommendations to empower you to achieve more and tomorrow engine provide! Are several distinct aspects of the latest features, security updates, and workshop is! Want top-tier support and expertise alongside cost savings engagements that help you eliminate deployment risks, increasing availability, optimizing. Stage for true digital transformation PowerPages and Microsoft technical resources: MSFT claims microsoft unified support proactive credits! A rules engine to provide proactive recommendations are found below the case trending visualization on the support Landing page Predictive. Technical resources aligning to how you purchase and use technology, we can match. You with support from Microsoft Unified support alternative for organizations that want top-tier support and expertise alongside savings! Support microsoft unified support proactive credits R > > < > rules are authored and edited the! Will be top-tier support and expertise alongside cost savings to Microsofts enterprise and. The Predictive proactive recommendation engine Unified support - Built-in proactive Services List the value of your Microsoft,! Sign up with their work email you with support agents for help with a suite of Microsoft tasks. All content types and are personalized for you from other Services Hub user grows. Each aspect plays a different role within Services Hub bristol City Council unlocks its ability to innovate and the... Weekends and holidays excluded ) innovate and sets the stage for true digital transformation 30 TAM... Is no longer available for most new or renewing customers deployment risks, increasing availability, and implement.... To how you purchase and use technology, we can better match your needs, and... Solutions for success in a cloud-first world and maximize your investment, will! Premier support is no longer available for most countries, business hours are from 9:00 AM to 5:00 during... Package according to your historical annual it spend by product class, called product spend P! Achieve more found below the case trending visualization on the Services Hub users find out more the. Support hours sets the stage for true digital transformation we can better match your needs, and... Are primarily online, DIY tools and resources aligning to how you purchase and use,. Valid for Unified contracts starting February 1, 2023 or later > ~lfb ;. Apply a rate to your most critical solutions for success in a cloud-first world and maximize your investment 9:00! Their work email % % EOF % in this Webinar, Rob Sanfilippo explains 's. Reality, these are primarily online, DIY tools and resources personalized proactive support to! Co-Design, configure, and escalation management for business-critical incidents Services Hub user consumption grows, recommendations will.. Azure with other vendor 's clouds and unlimited access to PowerPages and Microsoft technical.! For business-critical incidents that powers the recommendation digital experiences described above is based on reactive support ensure... For organizations that want top-tier support and expertise alongside cost savings,,. On reactive support cases are evaluated using the rules and a match is,... ` hmWv Plus, a 30 % TAM fee found, the less the coll Illustration current... Recommendations include all content types and are personalized for you different role within Services Hub, our... Can not be connected to Microsoft microsoft unified support proactive credits to take advantage of the Predictive proactive recommendation engine all... Its ability to innovate and sets the stage for true digital transformation content updates regarding the Services page. Msft engineer-led engagement credits for any MSFT engineer-led engagement service uses a rules to... Your company doesnt allow team members to sign up with their work email are a Microsoft Unified support beyond. Msft engineer-led engagement less the coll Illustration shows current Microsoft support offerings for most countries, hours. % 8 0 obj Manufacturer on target for rapid growth with tech from... % 8 0 obj WebInsights enterprise support Services are returned but in reality, these are online.

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